Everything You Need to Know About Chrysler Service

So your service light just went on — what do you do next? So often, customers don’t feel prepared to select the best service option for their vehicle’s needs. (This makes sense, as there are so many out there that it’s difficult to choose just one.)

We’re here to outline the pros and cons of a private service you might choose for one-off needs, like brake service or battery service in Raleigh and commercial dealership services — providing you with comprehensive Chrysler auto repair you can trust.

Read on to learn more about your options and how to choose which option is best for your needs.

Pros and Cons: Private Service
When it comes to car maintenance, you have two primary choices: You can either contract it out, or you can handle it yourself. There are some pros associated with either of those two private options, including:

• Cheaper labor — Private mechanics generally charge cheaper labor than you might find at a dealership. However, this isn’t always the case. Before opting for this option, consider researching and calling ahead. You might face different rates for specialty services, such as Chrysler tire service in Raleigh or Chrysler brake service in Raleigh.
• Availability — Due to the saturation at certain dealerships, some might prefer private vehicle maintenance options if they have a sudden service need. It might also be convenient if you have a one-off job that needs to be done (like Chrysler battery service Raleigh) and you don’t need diagnostics.

Cons:

• Limited Expertise on Specific Models: Private mechanics may not have the same level of expertise or specialized training on Chrysler vehicles as technicians at a Chrysler dealership would have. This can be particularly crucial for newer models or cars with advanced technology, where specific knowledge and tools are required for proper maintenance and repair.
• Lack of Manufacturer-Specific (OEM) Parts: Private mechanics may not have immediate access to Chrysler-specific parts. They might use aftermarket parts, which can be of variable quality. While some aftermarket parts are comparable to or even exceed OEM (Original Equipment Manufacturer) standards, others might not be as reliable. This could potentially impact the performance or longevity of your vehicle.
• Warranty Concerns: If your Chrysler is still under warranty, getting it serviced by a private mechanic could potentially void certain aspects of the warranty. Many manufacturers require that certified dealerships carry out certain types of maintenance and repairs to keep the warranty intact. It's important to check the terms of your vehicle's warranty before opting for a private mechanic.
   

Pros and Cons: Dealership Service
Dealership service options are well-structured and are designed to get you from diagnosis to fix in the most efficient way. Your dealer will rely on pre-determined processes to resolve your maintenance and repair issues. Some of the pros of a dealership include:

• Specialized Expertise: Technicians at a Chrysler dealership are specifically trained and certified to work on Chrysler vehicles. This specialized knowledge is particularly beneficial for newer models or vehicles with advanced technology and complex systems. Dealership technicians are usually up-to-date with the latest Chrysler training and are familiar with specific nuances and requirements of these vehicles.
• Use of OEM Parts: Dealerships use Original Equipment Manufacturer (OEM) parts for repairs and maintenance. These parts are designed specifically for Chrysler vehicles, ensuring a perfect fit and optimal performance. OEM parts typically come with a warranty and can help maintain your vehicle's integrity, potentially preserving its resale value.
• Warranty Compliance and Support: If your Chrysler is under warranty, servicing it at a dealership ensures that all work is compliant with warranty terms. This is crucial for keeping your warranty valid. Additionally, if there are any recalls or warranty-covered repairs needed, a Chrysler dealership will be able to address these issues promptly and in accordance with the manufacturer's directives.

Cons:

• Cost: Dealership service departments often charge higher rates compared to independent mechanics. This is due to various factors, such as higher overhead costs, the use of OEM (Original Equipment Manufacturer) parts, which are typically more expensive than aftermarket parts, and the specialized training and equipment they maintain. For routine maintenance or non-complex repairs, this can mean paying a premium without a significant benefit in terms of service quality, in which many customers take comfort in knowing they have the highest quality parts and technicians. At Westgate Cars, we understand that each customer has unique needs, so we offer money-saving coupons and specials to help offset this cost.
• Upselling Services: Because they follow the manufacturer's maintenance schedule very strictly, they might suggest maintenance work that may not be immediately necessary or that a competent, independent mechanic could more affordably perform. At Westgate Cars, we value your business and assure you that your Chrysler will receive the precise attention it deserves when needed, without unnecessary hassles.
• Less Personalized Service: At just any dealership, you might not receive the same level of personal attention or build the same kind of relationship that you might with an independent mechanic. This can sometimes lead to a more generic customer service experience. But here at Westgate Cars, we offer family-friendly service from purchase to service and trade-in.

We pride ourselves in personalized service. When you bring your vehicle to Westgate Cars for service, it will feel like the shop around the corner. Have a cup of coffee and enjoy a chat with other satisfied customers. Besides that at-home feel, you’ll be walking away with more value and better service when you trust our dealership in Raleigh.

Ready to Book Your Service?
We’re here to help. Connect with us online and inquire about your service needs. Our veteran technicians and specialists will connect you to the best avenue for your specific needs. You can also stop by in-store to discuss your service needs. We’re located at 6409 Westgate Road.